Privacy Policy

At Cigars Unlimited, customer satisfaction is our top priority. We aim to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your purchase, please review our return policy below.

1. Eligibility for Returns

Due to the nature of our products, only unopened and unused items in their original condition and packaging may be eligible for return. We cannot accept returns on any cigars or tobacco products that have been opened, used, or damaged.

2. Timeframe for Returns

You may return eligible products within 48 hours of receipt for a refund or exchange. After 48 hours, we cannot offer a refund or exchange.

3. Return Process

To initiate a return, please follow these steps:

Contact Us: Email us at johnm@cigarsunlimitedinc.com or call us at (215) 643-2575 to request a return. Please provide your order number, the items you wish to return, and the reason for the return.
Approval: Once your return request is reviewed and approved, we will provide you with return instructions. Please do not send any items back until you receive approval.
Shipping: Pack the items securely in their original packaging and send them to the following address:
Cigars Unlimited
1004 N Bethlehem Pike, PO BOX 486
Spring House, PA 19477
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item sent).

4. Refunds and Exchanges

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges: If you would like to exchange an item, we will ship the replacement product once we receive the returned item and confirm its condition.

5. Non-Returnable Items

The following items are non-returnable:

Opened or used cigars and tobacco products.
Items not in their original condition, damaged, or missing parts.
Gift cards or promotional items.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of receiving the item. We will provide instructions on how to return the damaged item and offer you a replacement or refund at no additional cost.

8. Contact Information

For any questions or concerns regarding returns, feel free to reach us at:

Cigars Unlimited
1004 N Bethlehem Pike
Spring House, PA 19477
Phone: (215) 643-2575
Email: johnm@cigarsunlimitedinc.com